Most Common Questions

Before contacting support, check whether your question is already answered in our FAQ page. The majority of questions we receive are covered there with detailed answers.

Account Issues

If you cannot log in, double-check that your username is spelled correctly (it is case-sensitive). If you've forgotten your password, use the forgot password link on the login screen. For persistent issues, contact our support team with your registered email address.

Missing Coins

Your welcome bonus of 5,000 coins is applied immediately upon account creation. Daily bonuses are credited at midnight UTC. If coins appear missing after a game session, refresh your browser and check again — processing can occasionally take a few seconds.

Game Performance

PohjaPlay games run best in the latest version of Chrome, Firefox, Safari, or Edge. If you experience slow performance, try clearing your browser cache, disabling browser extensions, or switching to a different network connection.

Still Need Help?

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Helsinki time, UTC+2). We aim to respond to all messages within 24 hours.